Back Role Overview:
This dynamic VIP Manager role offers you the opportunity to represent the brand at the highest level, manage one-on-one relationships with our VIP player portfolio, and develop data-driven strategies using your analytical thinking skills. This role involves not only individual customer management but also contributing to growth activities focused on targets (KPIs). You will be part of a results-driven and highly motivated team where you can take initiative and make an impact.Please note: This role operates on a shift-based schedule. Office presence is required for all shifts except night shifts.
Key Responsibilities:
- Build long-term relationships with VIP members, increasing brand loyalty and user satisfaction;
- Proactively communicate with members, anticipate their needs, and offer proactive solutions;
- Develop and implement strategies to enhance the brand value;
- Analyse user behaviour to generate insights and prepare action plans accordingly;
- Manage your time efficiently based on your member portfolio and adapt to shift-based working hours;
- Be familiar with team collaboration and manage processes together with other teams.
Required Skills & Experience:
- Fluent Turkish is a must;
- Strong communication and persuasion skills;
- Must have experience in VIP, sales or similar roles;
- Ability to work in a shift-based structure and attend the office for all shifts except night shifts;
- Self-discipline to adapt to a shift-based working structure, including both office-based and remote (night shift) conditions;
- Proactive and result-oriented work habits;
- Proficiency in data analysis tools, especially Core and QuickSight. Able to derive insights from data and develop strategies;
- Ability to maintain high confidentiality and professionalism regarding player data, brand strategies, and company information, adhering to information security principles (a confidentiality agreement will be signed);
- English is considered a plus.
The company guarantees you the following benefits:
- A positive workplace atmosphere that creates a culture of collaboration and support, making it a place you'll love working in;
- Competitive compensation and regular career development reviews;
- A generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
- Financial assistance for professional development, helping you stay ahead of the curve and love your career path;
- Educational Allowances that give you the opportunity to expand your knowledge and experience;
- You'll have a monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
- A comprehensive health insurance plan, depending on your current location;
- Referral program with financial rewards for bringing top talent to the company;
- Engaging in team-building activities and corporate parties.
Interview process:
- HR Interview with the Recruiter;
- Final interview with the team;
- Final decision.
