Role Overview:
We are seeking a Pre VIP Manager to join our dynamic team in the fast-paced and exhilarating iGaming and Betting industry. This role offers exciting challenges that will contribute to your professional growth, and we value creativity, innovation, and strategic thinking. Your insights and fresh ideas will play a key role in shaping our engagement strategies and enhancing player experiences.
Key Responsibilities:
- Develop and implement innovative onboarding strategies to ensure a smooth transition for new Pre-VIP and VIP players, enhancing brand visibility and customer engagement;
- Manage and coordinate special welcome bonuses and periodic promotions tailored to player preferences and gameplay;
- Strategically invite and engage Pre-VIP and VIP players through calls and emails, fostering long-term relationships;
- Identify cross-selling opportunities to maximize revenue growth and enhance player engagement;
- Conduct market research and competitor analysis to stay updated on trends and refine onboarding and retention strategies;
- Monitor key player retention metrics such as churn rates and satisfaction levels, using data-driven insights to optimize player experiences;
- Provide feedback to the product development team on features and enhancements that can boost engagement and retention;
- Work closely with the customer support team to address player concerns efficiently, ensuring a high-quality player experience;
- Prepare regular reports on onboarding and retention performance, aligning with overall strategic goals.
Ideal profile for the position:
- Proven experience as an Account Manager or in a similar role focused on Pre-VIP and VIP players within the iGaming or Betting industry;
- Upper-intermediate English or higher;
- Strong knowledge and understanding of the iGaming and Betting landscape, including industry trends, player preferences, and regulatory considerations;
- Demonstrated success in developing and executing effective onboarding and engagement strategies that drive player acquisition, satisfaction, and retention;
- Excellent analytical skills with the ability to interpret data and metrics to inform decisions related to player management and engagement;
- A creative mindset capable of developing personalized and engaging communication strategies for high-value players;
- Strong project management skills, enabling you to prioritize tasks, meet deadlines, and manage multiple player accounts simultaneously;
- Exceptional communication and interpersonal skills with the ability to collaborate effectively across various teams;
- A keen attention to detail along with a results-oriented approach;
- A passion for the iGaming and Betting industry, with a proactive attitude towards staying informed of industry trends and developments.
The company guarantees you the following benefits:
- A positive workplace atmosphere that creates a culture of collaboration and support, making it a place you'll love working in;
- Competitive compensation and regular career development reviews;
- This role offers remote work with fixed working hours;
- A generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
- Financial assistance for professional development, helping you stay ahead of the curve and love your career path;
- Educational Allowances that give you the opportunity to expand your knowledge and experience;
- You'll have a monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
- A comprehensive health insurance plan depending on your current location;
- Referral program with financial rewards for bringing top talent to the company;
- Engaging in team-building activities and corporate parties.
Interview process:
- HR Interview with the Recruiter;
- Final interview with the team;
- Final decision.
If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!
Back 
