Customer Support Agent for Portuguese Market

Role Overview:

We are looking for a Customer Support Agent, preferably with experience in the iGaming industry, who can promptly reply to customer queries via email, chats, and phone calls.

Key Responsibilities:

• Being the main point of contact for customers actively using the product;
• Gaining a thorough knowledge of the product to be able to effectively answer customer queries;
• Communicating effectively with other team members to seek answers and information where required;
• Referring support inquiries to the appropriate department where required;
• Answering customer inquiries professionally and on time;
• Liaising with customers via email, chat, and phone;

(Full training will be provided)

Ideal profile for the position:

• Good communication skills and empathy;
• Persuasion skills;
• Active listening skills;
• Patience and self-control;
• Good time management skills (work requires working on night shifts);
• Quick thinking;
• Product knowledge (experience in the iGaming industry is preferable);
• Affinity with Technology;
• Proficiency in Portuguese (from Portugal);
• English language skills.

The company guarantees you the following benefits:

• A positive workplace atmosphere that creates a culture of collaboration and support, making it a place you'll love working in;
• Competitive compensation and regular career development reviews;
• A generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
• Financial assistance for professional development, helping you stay ahead of the curve and love your career path;
• Educational Allowances that give you the opportunity to expand your knowledge and experience;
• You'll have a monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
• A comprehensive health insurance plan depending on your current location;
• Referral program with financial rewards for bringing top talent to the company;
• Engaging in team-building activities and corporate parties.

Interview process:

1. HR Interview with the Recruiter;
2. Final interview with the team;
3. Final decision.

If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!