Help Desk Specialist

Role Overview:

You will be joining the dynamic IT team as a skilled and motivated HelpDesk. In this role, you will be responsible for managing and maintaining IT infrastructure to ensure the smooth operation of the systems, networks, and servers.

Key Responsibilities:

• Handling and resolving client inquiries, providing remote troubleshooting;
• Consulting and supporting users in resolving their issues;
• Generating requests in the Jira project management system.

Ideal profile for the position:

• Minimum 1.5 years of work experience;
• Advanced PC skills, capable of troubleshooting at a system administrator level;
• Experience assembling and configuring computers of any complexity, installing operating systems, and software;
• Ability to ensure continuous operation of IT infrastructure;
• Excellent communication skills necessary for interacting with colleagues;
• Experience in user support and configuration of office equipment (computers, phones, printers, scanners, cameras, etc.);
• Proficient in prioritizing tasks and meeting deadlines efficiently;
• Attentive to the smallest details;
• Skilled in analyzing problems and finding innovative solutions;
• Upper-intermediate level English is a must.

The company guarantees you the following benefits:

• A positive workplace atmosphere that creates a culture of collaboration and support, making it a place you'll love working in;
• Competitive compensation and regular career development reviews;
• A generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
• Financial assistance for professional development, helping you stay ahead of the curve and love your career path;
• Educational Allowances that give you the opportunity to expand your knowledge and experience;
• You'll have a monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
• A comprehensive health insurance plan depending on your current location;
• Referral program with financial rewards for bringing top talent to the company;
• Engaging in team-building activities and corporate parties.

Interview process:

1. HR Interview with the Recruiter;
2. Final interview with the team;
3. Final decision.

If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!