Role Overview:
You will be a part of our Turkish/English - speaking Finance Support team, responsible for providing high-quality finance service for our product for the Turkish/English market. Company ensures a friendly environment, training is provided from the first day so you can perform to the fullest and you will be working on a shift-based schedule.
Key Responsibilities:
- Giving required support to CS, efficiently, effectively and in accordance with priority, impact;
- Monitoring issues in the transaction flow. Be able to investigate and understand the root of the problem;
- Escalate to the appropriate group or department a detailed issue tracking (ticket), and status update to the logger (requester), according to procedures;
- Handle chargeback cases in accordance with the procedure;
- Be able to understand fraudulent patterns and report them in a timely manner.
- Checking KYC and processing payouts. Communicate with payment providers and merchants.
- Process payout 24/7 for brands and other merchants.
Ideal profile for the position:
- 1+ year of experience as Customer Support Representative;
- Written and spoken English (at least upper-intermediate);
- Strong time-management and organisational skills;
- Customer-focused;
- Multi-tasking. Be good at planning and organising your own schedule;
- Problem-solving: Identify barriers that prevent achieving goals and standards;
- Good written and verbal communication skills in client-facing situations, to achieve positive outcomes;
- Firm understanding of Excel/Google sheets. Basic HTML understanding;
- Be familiar with different payment types and how they work;
- Be flexible with your schedule. Possible day/night shifts;
- Understanding what Chargeback, KYC and sports/casino bets.
Will be advantages:
* Good written and spoken Turkish.
The company guarantees you the following benefits:
- A positive workplace atmosphere that creates a culture of collaboration and support, making it a place you'll love working in;
- Competitive compensation and regular career development reviews;
- A generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
- Financial assistance for professional development, helping you stay ahead of the curve and love your career path;
- Educational Allowances that give you the opportunity to expand your knowledge and experience;
- You'll have a monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
- A comprehensive health insurance plan depending on your current location;
- Referral program with financial rewards for bringing top talent to the company;
- Engaging in team-building activities and corporate parties.
Interview process:
- HR Interview with the Recruiter;
- Final interview with the team;
- Final decision.
If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!
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