Back Role Overview:
We are seeking a Customer Support Specialist fluent in Portuguese to efficiently respond to customer inquiries through email, chat, and phone.
Key Responsibilities:
- Acting as the primary contact for customers actively using the service;
- Developing a strong understanding of the product to confidently address customer questions;
- Collaborating with team members to gather necessary information or solutions;
- Redirecting support requests to the appropriate team when needed;
- Responding to customer inquiries promptly and professionally;
- Communicating with customers through email, chat, and phone.
(Comprehensive training will be provided)
Ideal profile for the position:
- Strong communication skills with an empathetic approach;
- Ability to influence and persuade effectively;
- Active listening abilities;
- Patience and emotional control in challenging situations;
- Good time management skills (night shifts are required);
- Quick problem-solving abilities;
- Familiarity with the product (experience in the iGaming industry is a plus).;
- Interest in technology;
- Proficiency in Portuguese (from Portugal);
- Solid English skills.
The company guarantees you the following benefits:
- A positive workplace atmosphere that creates a culture of collaboration and support, making it a place you'll love working in;
- Competitive compensation and regular career development reviews;
- A generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
- Financial assistance for professional development, helping you stay ahead of the curve and love your career path;
- Educational Allowances that give you the opportunity to expand your knowledge and experience;
- You'll have a monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
- A comprehensive health insurance plan depending on your current location;
- Referral program with financial rewards for bringing top talent to the company;
- Engaging in team-building activities and corporate parties.
Interview process:
- HR Interview with the Recruiter;
- Final interview with the team;
- Final decision.
