CRM Manager (Retention campaigns)

Role Overview:

We are a cozy CRM Team that provides onboarding and retention service to a constantly growing customer base. We welcome you to implement a communication strategy with current customers, find the differences in user journeys based on user’s behavior for different markets, and convert them into regular touch points.

Key Responsibilities:

• Increase customer retention and engagement on our product (cross-team collaboration);
• Execute and manage multichannel Campaigns and Newsletters;
• Analyze and improve all active Campaigns;
• Continuously work with user segmentation strategies to ensure we have the right message in the right place;
• Generate new ideas, validate and implement them to make a positive effect on key metrics;
• Conduct A/B tests of business hypotheses via the launch of new communications.

Ideal profile for the position:

• Experience as a CRM Manager / Email Marketing Manager for 1+ years (b2c; iGaming will be a plus);
• Strong knowledge of Marketing Effectiveness metrics across the customer journey;
• Proficient with any Customer Engagement Platform;
• Understanding of user segmentation;
• Basic knowledge of logical operators, HTML, and API;
• Being goal-oriented & customer centric;
• Being on trend with Internet Marketing;
• Upper-intermediate English or higher.

The company guarantees you the following benefits:

• A positive workplace atmosphere that creates a culture of collaboration and support, making it a place you'll love working in;
• Competitive compensation and regular career development reviews;
• A flexible working hours and remote working options, you'll enjoy the freedom that the company provides;
• A generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
• Financial assistance for professional development, helping you stay ahead of the curve and love your career path;
• Educational Allowances that give you the opportunity to expand your knowledge and experience;
• You'll have a monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
• A comprehensive health insurance plan depending on your current location;
• Referral program with financial rewards for bringing top talent to the company;
• Engaging in team-building activities and corporate parties.

Interview process:

1. HR Interview with the recruiter;
2. Final interview with the team;
3. Final decision.

If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!